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Horton Plumbing, Heating & Cooling's Reviews

Since 1988, Horton Plumbing, Heating & Cooling has been serving homeowners and businesses throughout Southeast Michigan with reliable plumbing, heating, cooling, and indoor air quality services. Check out our reviews to see what our customers have to say, and why they keep calling Horton.

Phenomenal Company

Every year, I have Horton Plumbing perform my backflow testing at my company. They are phenomenal! Extremely professional. I highly recommend him and his company.

Stacie J.

Job Well Done

Horton listened to our issue, diagnosed the problem, and fixed it. They were professional, took care while working in our house, completed the job to the specified cost, and made sure we were satisfied with his work. Well done!

Robert B.

Made Everything Easy for Me

A great company. Explained in detail all my questions. Very knowledgeable about Water Heaters. Very efficient. Provided card should we have any follow up questions.

Allen S.

Friendly & Professional

Used this company a few times, and they have done an excellent job. Fixed my A/C. They were very friendly and professional and took the time to show me the issues and the before and after.

Martin R.

Professional & Efficient

Had to have an emergency water heater replacement, as well as some repiping of our main line/valves. Horton did some great work, and I am very pleased with their professionalism, efficiency, and the results!

Andrew L.

Above & Beyond

I highly recommend Horton Plumbing and cannot say enough about the quality work performed by Rob and his apprentice. Thank you!!

Brett L.

Above & Beyond

I needed a new hot water tank and was very pleased with the overall experience that I received from Horton Plumbing. From the initial call to the actual service visit.

Brett L.

So Lucky to Have Found Horton

With the recent storms, I am sure there were a lot of stops to come in their day, but I greatly appreciate the attentiveness to us and our issue. I’ll be sure to call Horton for all of my future needs!

Brent P.

So Lucky to Have Found Horton

We had Horton come to our home to help with a backed-up sink. They were very polite, knowledgeable, & took the time to explain what he was doing. They took the time to confirm that the root cause of the issue was addressed before leaving.

Brent P.

Would Absolutely Recommended Horton

Working with Horton was seamless! Water heater went out and they had someone out to replace that day. They were absolute professionals – transparent with quoting and took the time to acquaint me with the new water heater.

Carol J.

We Had A Great Experience!

Office staff always called us when they promised, and all the technicians they sent out were fabulous. We ended up having to get the water heater replaced, and we decided to do the furnace and A/C at the same time. Our primary tech was Dave Wasreck who was absolutely fabulous. He explained everything really well when the plan needed to change and really had our best interest at heart, and it ended up saving us a few thousand dollars! The guys that worked with him were also incredibly professional and they did a great job cleaning up after themselves.

Megan B.

We Had A Great Experience!

Our hot water heater went out the day before our wedding, and Horton was really quick to respond and help us out. You’ve got a new long term customer!

Megan B.

The Process Was Seamless

He made sure all surfaces were protected before he started the job and cleaned up nicely after the work was done. He made the process seamless.

Elaine H.

The Process Was Seamless

Another great experience with Horton Plumbing! The water heater they installed 15 years ago needed to be replaced! The technician they sent out, Christian, was very polite, professional, and informative!

Elaine H.

Great Experience!

When one of my bathrooms started leaking into the basement, I called Horton Plumbing. Kelly in the office was very helpful with my questions and sent someone out right away. Sean is an excellent plumber and did a great job. He left the workspace very clean

Phillip Q.

Will Always Call Horton First

This is our 3rd time using Horton’s and we will definitely use them again!

Angie P.

Reliable & Professional

Dave arrived and was incredibly courteous. He quickly diagnosed the issue with my heating system and explained everything in a way that was easy to understand. He provided a very reasonable quote and exceptional customer service.

Jennifer B.

Reliable & Professional

During the coldest time of the year, my furnace stopped working. Horton’s was able to send someone out that same morning. From start to finish, they were professional, knowledgeable, & genuinely cared to ensure my home was comfortable.

Jennifer B.

Thank You Jason & Horton

Had a good experience with Jason W. technician with Horton plumbing. He was efficient and clean. Spent extra time on tips for avoiding more problems with our kitchen sink. Would recommend.

Melanie M.

Will Always Call Horton First

We are so pleased with the drain tile cleanouts in our basement, by Horton. He was professional and did very thorough work. He took the time to update me on the work progress and show me the results of his work.

Angie P.

Thanks Again For Amazing Work!

Professional, fast, and great pricing. Used them for a few different jobs now and I wouldn’t think of using a different plumber. Recently had Sean out to repair a busted hose line. Took under an hour and was worth every penny.

Kim F.

The Only Call Needed

We called and Horton was at our home within an hour. Very professional, explained everything, went above and beyond, and didn’t stop until they figured the clog out. We will be using Hortons in the future, and we will recommend to others.

Lisa G.

Couldn’t Be More Pleased

A Big Shout Out to Horton! They came out to check on our HVAC system, sump pump, battery backup, and check valve. They were absolutely amazing! Competent, friendly, and knowledgeable. Could not be more pleased with the service!

Michele T.

Thank You!

Great service from Horton Plumbing! They did a thorough inspection, with a camera, and a fair quote on recommended work. I’ll definitely call Horton again.

Jeffery E.

Working with Horton was seamless!

Water heater went out, and they had someone out to replace it that day. Sean was an absolute professional, transparent with quoting, and took the time to acquaint me with the new water heater once the work was completed. Would absolutely recommend Horton

Carol J.

No One Better

I would definitely recommend Horton for my plumbing requirements. Quick, efficient, and knowledgeable staff make for an excellent experience!

Nebula C.

Professional, Efficient, & Great Results

Had to have an emergency water heater replacement, as well as some repiping of our main line/valves. Christian & Marcus did some great work.

Andrew L.

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